This week, Flaherty & Collins Properties held a training and customer service session for our hard-working and dedicated maintenance staff in an effort to stay on the cutting edge of new products and treatment options for the variety of issues that come through our site maintenance staffs inbox.

The highly informative session included updates from Senior Vice President of Management, Jill Herron, and featured guests Mary Carter from Hays + Sons, who discussed remediation strategies for water and mold, Jim Polster from Wilmar, who discussing new programs and offerings, and Brian Early from Sherwin Williams (thanks for providing lunch!), who covered a wealth of product ideas to help onsite teams get the job done.

The day concluded with guest speaker Ron Culberson, who covered the idea of getting the job done, but having fun at the same time! It was a great message to hear for all of us in the room and we thank Ron for the time.

At F&C, we’re committed to providing our team members with additional education and information that help us provide the best customer service to our residents, and the maintenance training was just another example of that commitment to excellence!


Taking in the Cityscape (Flats)

This week, Flaherty & Collins Properties proudly stood with DOMO Development as the property management company for the newly constructed Cityscape Flats in Fort Wayne at the Ribbon Cutting and Grand Opening ceremony.

Cityscape Flats, a new 143,000 square foot luxury apartment community by DOMO Development, is located next to Parkview Field on Jefferson Boulevard between Ewing Street and Fairfield Avenue in Fort Wayne, Indiana.


Cityscape Flats is a community for those who crave city life, but love the comfort and convenience of a modern development,” said Jill Herron, Senior Vice President of Property & Asset Management. “But the real attraction is the neighborhood, and we’re happy to serve our residents and welcome them home.”

Cityscape Flats features 163 luxury apartment homes comprised by five studios, 118 one bedroom and 40 two bedrooms across nine floor plans in three and four story buildings. Apartments feature spacious designs and tall ceilings, granite kitchen countertops, modern light fixtures and new appliances.

Community features of the $27 million project, which broke ground in November 2016, include a private courtyard, 24-hour exclusive pet wash center, fitness center, amenity club room with a rooftop patio, grilling patio and reflecting aqua bench. Secured underground parking includes a parking space for each apartment.

The event, held Thursday, featured an assortment of treats for attending guests as well:


And even with a rainy day (when has it not been raining this past week?), you can still see how cool the pool is:

“We’re continuing to see unprecedented momentum and growth in our downtown,” said Fort Wayne Mayor Tom Henry. “Unique housing options position Fort Wayne as an attractive location for residents and businesses. We’re investing in the future to make a meaningful difference in our community. Partnerships like the one with Domo Development are moving us forward in the right direction.”

Additional information can be found by visiting

Take Us Out to the Ballgame!

This week, some of our team members were able to enjoy an afternoon of team building at Victory Field to watch the local Triple-A Indianapolis Indians strut their stuff on the field.

And as you’ll be able to tell from the montage below, there was a lot of fun had by our crew!



Now if the weather would just warm up a little around town…

F&C, The Breakwater Thank New Albany Fire Department

This week, Flaherty & Collins Properties hosted a Thank You Lunch for the New Albany Fire Department for their hard work and efforts in battling a blaze that effected part of The Breakwater project in February.

“On behalf of our development, construction and management teams, and on behalf of David Flaherty and Jerry Collins, we wanted to express our gratitude for all you the surrounding area fire departments did in helping us through the fire,” said Michael Collins, Regional Property Manager of The Breakwater.

Every New Albany Fire Department crew helped in fighting the fire, and crews from Jeffersonville, Clarksville and Georgetown fire departments responded to assist, making a combined force of approximately 90 firefighters.

“We know the job you have is not an easy one, and we appreciate your service,” said Collins. Lunch was provided by The Exchange in New Albany, and the department was kind enough to provide a tour to the Flaherty & Collins Properties team members at the luncheon, which included executive team members from Construction, Development, Marketing and Property Management.

Tim Bailey, Vice President of the #410 chapter, showed our team members some of the new equipment that help them better fight fires.

The Breakwater’s Property Manager, Darla Cameron, helped arrange the luncheon.

A Deep Dive into Customer Service

This week, our corporate team hosted over 170 employees from nearly 90 sites that represent nearly 14,000 units in the Flaherty & Collins Properties portfolio to provide a deep dive from special guest presenter Toni Blake (aka Totally Toni).

The nearly full day training honed in on new ideas and motivation surrounding customer service and how to best help our residents – both current and prospective.

“Think of this as Spring Training,” said Jerry Collins, President and Co-Founder of Flaherty & Collins Properties. “Just like the baseball team hitting the basics in Spring Training, we’re here to be reminded of why we’re here.”

Ms. Blake, through comedy, music and video, touched a nerve with the property managers and leasing staff teams in attendance.

“We take great pride in providing additional training and resources for our team members across the sites we own and manage,” said Jill Meals-Herron, Senior Vice President of Management at Flaherty & Collins Properties. “We always want to make sure our No. 1 priority and focus is with our residents and how we can best help them. This training is a chance for all of us to get a new angle, see and hear new ideas and reinvigorate our team.”

And Toni has made special connections, having presented her ideas to specific sites and members of the F&C team before

Following the training, many site employees toured the new Flaherty & Collins Properties corporate office and enjoyed time with corporate team members.