This week, our corporate team hosted over 170 employees from nearly 90 sites that represent nearly 14,000 units in the Flaherty & Collins Properties portfolio to provide a deep dive from special guest presenter Toni Blake (aka Totally Toni).

The nearly full day training honed in on new ideas and motivation surrounding customer service and how to best help our residents – both current and prospective.

“Think of this as Spring Training,” said Jerry Collins, President and Co-Founder of Flaherty & Collins Properties. “Just like the baseball team hitting the basics in Spring Training, we’re here to be reminded of why we’re here.”

Ms. Blake, through comedy, music and video, touched a nerve with the property managers and leasing staff teams in attendance.

“We take great pride in providing additional training and resources for our team members across the sites we own and manage,” said Jill Meals-Herron, Senior Vice President of Management at Flaherty & Collins Properties. “We always want to make sure our No. 1 priority and focus is with our residents and how we can best help them. This training is a chance for all of us to get a new angle, see and hear new ideas and reinvigorate our team.”

And Toni has made special connections, having presented her ideas to specific sites and members of the F&C team before

Following the training, many site employees toured the new Flaherty & Collins Properties corporate office and enjoyed time with corporate team members.