This week, Flaherty & Collins Properties held a training and customer service session for our hard-working and dedicated maintenance staff in an effort to stay on the cutting edge of new products and treatment options for the variety of issues that come through our site maintenance staffs inbox.

The highly informative session included updates from Senior Vice President of Management, Jill Herron, and featured guests Mary Carter from Hays + Sons, who discussed remediation strategies for water and mold, Jim Polster from Wilmar, who discussing new programs and offerings, and Brian Early from Sherwin Williams (thanks for providing lunch!), who covered a wealth of product ideas to help onsite teams get the job done.

The day concluded with guest speaker Ron Culberson, who covered the idea of getting the job done, but having fun at the same time! It was a great message to hear for all of us in the room and we thank Ron for the time.

At F&C, we’re committed to providing our team members with additional education and information that help us provide the best customer service to our residents, and the maintenance training was just another example of that commitment to excellence!


A Deep Dive into Customer Service

This week, our corporate team hosted over 170 employees from nearly 90 sites that represent nearly 14,000 units in the Flaherty & Collins Properties portfolio to provide a deep dive from special guest presenter Toni Blake (aka Totally Toni).

The nearly full day training honed in on new ideas and motivation surrounding customer service and how to best help our residents – both current and prospective.

“Think of this as Spring Training,” said Jerry Collins, President and Co-Founder of Flaherty & Collins Properties. “Just like the baseball team hitting the basics in Spring Training, we’re here to be reminded of why we’re here.”

Ms. Blake, through comedy, music and video, touched a nerve with the property managers and leasing staff teams in attendance.

“We take great pride in providing additional training and resources for our team members across the sites we own and manage,” said Jill Meals-Herron, Senior Vice President of Management at Flaherty & Collins Properties. “We always want to make sure our No. 1 priority and focus is with our residents and how we can best help them. This training is a chance for all of us to get a new angle, see and hear new ideas and reinvigorate our team.”

And Toni has made special connections, having presented her ideas to specific sites and members of the F&C team before

Following the training, many site employees toured the new Flaherty & Collins Properties corporate office and enjoyed time with corporate team members.